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EMPLOYEE ATTRIBUTIONS OF THE "WHY" OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

Personnel psychology, 2008-09, Vol.61 (3), p.503-545 [Peer Reviewed Journal]

2008 BLACKWELL PUBLISHING, INC. ;Copyright Blackwell Publishing Ltd. Autumn 2008 ;ISSN: 0031-5826 ;EISSN: 1744-6570 ;DOI: 10.1111/j.1744-6570.2008.00121.x

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  • Title:
    EMPLOYEE ATTRIBUTIONS OF THE "WHY" OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION
  • Author: NISHII, LISA H. ; LEPAK, DAVID P. ; SCHNEIDER, BENJAMIN
  • Subjects: Attitudes ; Behavior ; Citizenship ; Cost reduction ; Customer satisfaction ; Employee attitude ; Employment practices ; Human resources ; Studies
  • Is Part Of: Personnel psychology, 2008-09, Vol.61 (3), p.503-545
  • Description: The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR literature, we propose a typology of 5 HR‐attribution dimensions. Utilizing data collected from a service firm, we show that employees make varying attributions for the same HR practices, and that these attributions are differentially associated with commitment and satisfaction. In turn, we show that these attitudes become shared within units and that they are related to unit‐level organizational citizenship behaviors and customer satisfaction. Findings and implications are discussed.
  • Publisher: Malden, USA: Blackwell Publishing Inc
  • Language: English
  • Identifier: ISSN: 0031-5826
    EISSN: 1744-6570
    DOI: 10.1111/j.1744-6570.2008.00121.x
  • Source: ProQuest One Psychology
    Alma/SFX Local Collection
    ProQuest Central
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