Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting
Journal of service theory and practice, 2019-12, Vol.29 (5/6), p.565-591 [Peer Reviewed Journal]ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-12-2018-0271
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