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Uncanny Valley Effects on Chatbot Trust, Purchase Intention, and Adoption Intention in the Context of E-Commerce: The Moderating Role of Avatar Familiarity

International journal of human-computer interaction, 2024-01, Vol.40 (2), p.441-456 [Peer Reviewed Journal]

2022 The Author(s). Published with license by Taylor & Francis Group, LLC. 2022 ;ISSN: 1044-7318 ;EISSN: 1532-7590 ;DOI: 10.1080/10447318.2022.2121038

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