Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

Journal of business and psychology, 2020-04, Vol.35 (2), p.223-240 [Peer Reviewed Journal]

Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Journal of Business and Psychology is a copyright of Springer, (2019). All Rights Reserved. ;ISSN: 0889-3268 ;EISSN: 1573-353X ;DOI: 10.1007/s10869-019-09621-2

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