How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
The Journal of services marketing, 2014-01, Vol.28 (2), p.147-158 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2014 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-08-2012-0145
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