Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender
TQM journal, 2023-12, Vol.35 (8), p.2547-2571 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1754-2731 ;EISSN: 1754-274X ;EISSN: 1758-6887 ;DOI: 10.1108/TQM-10-2022-0297
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