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Exploring Factors Affecting Graduate Students’ Satisfaction toward E-Learning in the Era of the COVID-19 Crisis

European journal of investigation in health, psychology and education, 2022-08, Vol.12 (8), p.1121-1142 [Peer Reviewed Journal]

2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2022 by the authors. 2022 ;LICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI ;ISSN: 2254-9625 ;ISSN: 2174-8144 ;EISSN: 2254-9625 ;DOI: 10.3390/ejihpe12080079 ;PMID: 36005228

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  • Title:
    Exploring Factors Affecting Graduate Students’ Satisfaction toward E-Learning in the Era of the COVID-19 Crisis
  • Author: Mohammed, Lubna Ali ; Aljaberi, Musheer A. ; Amidi, Asra ; Abdulsalam, Rasheed ; Lin, Chung-Ying ; Hamat, Rukman Awang ; Abdallah, Atiyeh M.
  • Subjects: course evaluation ; COVID ; COVID-19 ; Distance learning ; e-learning ; instructor performance ; learning ; Online instruction ; Pandemics ; student factors ; students’ satisfaction ; system quality ; Teaching
  • Is Part Of: European journal of investigation in health, psychology and education, 2022-08, Vol.12 (8), p.1121-1142
  • Description: Background: Shifting the educational system from a traditional to an online context during COVID-19 necessitated several considerations to assure students’ satisfaction with e-learning. Aim: This study aims to explore the factors influencing students’ satisfaction with e-learning during the COVID-19 crisis. In particular, it tests multiple mediations, student factors, and system quality between students’ satisfaction and each course evaluation and instructor’s performance. Methodology: In this cross-sectional study, 258 undergraduate and postgraduate students enrolled in online courses at multiple Malaysian universities were recruited using non-probabilistic purposive sampling. Data were collected using a questionnaire that assessed four factors that influenced students’ satisfaction with e-learning during the COVID-19 crisis (i.e., instructor performance, course evaluation, student factors, and system quality) and analyzed using the partial least squares route structural equation modelling (PLS-SEM). Results: The results indicated that the four factors were significantly associated with students’ satisfaction with e-learning during COVID-19. Student factors and system quality were the most factors predicting students’ satisfaction with e-learning. Findings indicate statistically significant relationships between the instructor’s performance, student factors, course evaluation, and system quality on students’ satisfaction. Furthermore, the results depict that both course evaluation and system quality serially mediate the relationship between instructors’ performance and students’ satisfaction. Conclusion: This study finds that improving and enhancing student factors and system quality is critical for students’ satisfaction with e-learning. Furthermore, e-learning platforms should contain new advances of computer-mediated technologies that enable collaboration, which is a critical factor in the success of e-learning systems.
  • Publisher: Basel: MDPI AG
  • Language: English
  • Identifier: ISSN: 2254-9625
    ISSN: 2174-8144
    EISSN: 2254-9625
    DOI: 10.3390/ejihpe12080079
    PMID: 36005228
  • Source: ProQuest One Psychology
    AUTh Library subscriptions: ProQuest Central
    PubMed Central
    Coronavirus Research Database
    Dialnet
    DOAJ Directory of Open Access Journals
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