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INTERPERSONAL COMMUNICATION SKILLS OF NURSE MANAGERS AND NURSING PERFORMANCE

International journal of management studies (Kedah, Malaysia), 2019-01, Vol.26 (1), p.99 [Peer Reviewed Journal]

2019. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2232-1608 ;EISSN: 2180-2467 ;DOI: 10.32890/ijms.26.1.2019.10515

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  • Title:
    INTERPERSONAL COMMUNICATION SKILLS OF NURSE MANAGERS AND NURSING PERFORMANCE
  • Author: Ibrahim, Yuliani ; Ahamat, Amiruddin
  • Subjects: Interpersonal communication ; Nurses
  • Is Part Of: International journal of management studies (Kedah, Malaysia), 2019-01, Vol.26 (1), p.99
  • Description: Interpersonal communication between the nurse manager and the executing nurse is needed for the continuity and productivity of the profession, whereby one’s productivity is strongly influenced by performance. Therefore, this study aims to know the extent of the relationship between the interpersonal communication skills (leadership, communication process, motivation, and negotiation skills) of the nurse managers, (independent variable), and the performance of nurses, (dependent variable) at Tgk. Chik Ditiro Sigli Hospital and Harapan Bunda Banda Aceh Hospital in Indonesia. The population in this study were all nurses at the two hospitals consisting of 331 respondents. The results showed a significant relationship between the interpersonal communication skills of the nurse managers and the performance of the nurses at the two hospitals. The test results also showed that there was a significant difference between the interpersonal communication skills of the nurse managers and the performance of nurses at Tgk. Chik Ditiro Sigli Hospital and at Harapan Bunda Banda Aceh Hospital. The only variable that showed similarities between the two hospitals was motivation.     Keywords: interpersonal communication, leadership, communication process, negotiation, motivation, performance.
  • Publisher: Jitra: Universiti Utara Malaysia
  • Language: English;Malay
  • Identifier: ISSN: 2232-1608
    EISSN: 2180-2467
    DOI: 10.32890/ijms.26.1.2019.10515
  • Source: ProQuest Central
    DOAJ Directory of Open Access Journals
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