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EduChat: An AI-Based Chatbot for University-Related Information Using a Hybrid Approach

Applied sciences, 2023-11, Vol.13 (22), p.12446 [Peer Reviewed Journal]

COPYRIGHT 2023 MDPI AG ;2023 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2076-3417 ;EISSN: 2076-3417 ;DOI: 10.3390/app132212446

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Title:
EduChat: An AI-Based Chatbot for University-Related Information Using a Hybrid Approach
Author: Dinh, Hoa ; Tran, Thien Khai
Subjects: Accuracy ; AI-based chatbot ; Algorithms ; Analysis ; Artificial intelligence ; Automation ; chatbot engineering ; Chatbots ; Classification ; Colleges & universities ; Computational linguistics ; Customer service ; Deep learning ; Education ; EduChat ; engineering ; improved random forest ; Language ; Language processing ; Machine learning ; Natural language interfaces ; Natural language processing ; Syntax ; University Consulting ; User interface ; Verbal communication
Is Part Of: Applied sciences, 2023-11, Vol.13 (22), p.12446
Description: The digital transformation has created an environment that fosters the development of effective chatbots. Through the fusion of artificial intelligence and data, these chatbots have the capability to provide automated services, optimize customer experiences, and reduce workloads for employees. These chatbots can offer 24/7 support, answer questions, perform transactions, and provide rapid information, contributing significantly to the sustainable development processes of businesses and organizations. ChatGPT has already been applied in various fields. However, to ensure that there is a chatbot providing accurate and useful information in a narrow domain, it is necessary to build, train, and fine-tune the model based on specific data. In this paper, we introduce EduChat, a chatbot system for university-related questions. EduChat is an effective artificial intelligence application designed by combining rule-based methods, an innovative improved random forest machine learning approach, and ChatGPT to automatically answer common questions related to universities, academic programs, admission procedures, student life, and other related topics. This chatbot system helps provide quick and easy information to users, thereby reducing the time spent searching for information directly from source documents or contacting support staff. The experiments have yielded positive results.
Publisher: Basel: MDPI AG
Language: English
Identifier: ISSN: 2076-3417
EISSN: 2076-3417
DOI: 10.3390/app132212446
Source: ROAD: Directory of Open Access Scholarly Resources
ProQuest Central
DOAJ Directory of Open Access Journals

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EduChat: An AI-Based Chatbot for University-Related Information Using a Hybrid Approach

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