Managing Appointment-Based Services in the Presence of Walk-in Customers
Management science, 2020-02, Vol.66 (2), p.667-686 [Peer Reviewed Journal]COPYRIGHT 2020 Institute for Operations Research and the Management Sciences ;Copyright Institute for Operations Research and the Management Sciences Feb 2020 ;ISSN: 0025-1909 ;EISSN: 1526-5501 ;DOI: 10.1287/mnsc.2018.3239
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