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The impact of service innovation on firm performance: a meta-analysis

International journal of service industry management, 2021-04, Vol.32 (3), p.289-314 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;EISSN: 1758-6704 ;DOI: 10.1108/JOSM-03-2019-0089

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