Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison
Asia Pacific journal of marketing and logistics, 2018-01, Vol.30 (2), p.400-416 [Peer Reviewed Journal]ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-04-2017-0071
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