Customer-related social stressors and service providers' affective reactions
Journal of organizational behavior, 2013-05, Vol.34 (4), p.520-539 [Peer Reviewed Journal]Copyright © 2013 John Wiley & Sons, Ltd. ;Copyright © 2012 John Wiley & Sons, Ltd. ;Copyright Wiley Periodicals Inc. May 2013 ;ISSN: 0894-3796 ;EISSN: 1099-1379 ;DOI: 10.1002/job.1826 ;CODEN: JORBEJ
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