Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
Journal of marketing research, 2019-08, Vol.56 (4), p.535-556 [Peer Reviewed Journal]American Marketing Association 2019 ;ISSN: 0022-2437 ;EISSN: 1547-7193 ;DOI: 10.1177/0022243718822827
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