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HOW TO GET MORE OUT OF ITIL WITH VERSION 3

Computerworld, 2008-07, Vol.42 (30), p.29

Copyright Computerworld, Inc. Jul 21, 2008 ;ISSN: 0010-4841 ;CODEN: CMPWAB

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  • Title:
    HOW TO GET MORE OUT OF ITIL WITH VERSION 3
  • Author: Anthes, Gary
  • Subjects: Best practice ; Business metrics ; Cost control ; Guidelines ; Information technology ; Knowledge management ; Libraries ; Technology standards
  • Is Part Of: Computerworld, 2008-07, Vol.42 (30), p.29
  • Description: It has been just over a year since the introduction of Version 3 of the IT Infrastructure Library (ITIL). The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus and attract a new group of followers. Early adopters have mostly high praise for ITIL Version 3. Still, not all users of Version 2 have rushed to adopt Version 3, which its authors call a "refresh." Version 3 sweeps aside many of the earlier criticisms. Experienced users offer the following advice: 1. Don't abandon your Version 2 efforts. 2. Do get started on v3, it's worth it. 3. Look at the tools. 4. Prepare for culture shock. 5. Don't expect to find everything in v3 -- or like everything you find.
  • Publisher: Framingham: IDG Communications, Inc
  • Language: English
  • Identifier: ISSN: 0010-4841
    CODEN: CMPWAB
  • Source: Alma/SFX Local Collection
    ProQuest Central
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