“Futurizing” smart service: implications for service researchers and managers
The Journal of services marketing, 2015-09, Vol.29 (6/7), p.442-447 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-01-2015-0040
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