Brave new world: service robots in the frontline

International journal of service industry management, 2018-11, Vol.29 (5), p.907-931 [Peer Reviewed Journal]

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins ;Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;EISSN: 1758-6704 ;DOI: 10.1108/JOSM-04-2018-0119

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