Service quality assessment in central blood bank: blood donors' perspective
Journal of economic and administrative sciences, 2012-01, Vol.28 (1), p.28-38 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;ISSN: 1026-4116 ;EISSN: 2054-6246 ;DOI: 10.1108/10264111211218504
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