What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study
Internet Science, 2018, p.194-208 [Peer Reviewed Journal]Springer Nature Switzerland AG 2018 ;info:eu-repo/semantics/openAccess ;ISSN: 0302-9743 ;ISBN: 9783030014360 ;ISBN: 3030014363 ;EISSN: 1611-3349 ;EISBN: 3030014371 ;EISBN: 9783030014377 ;DOI: 10.1007/978-3-030-01437-7_16
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