‘‘By-the-Book’’ Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions
Journal of service research : JSR, 2010-05, Vol.13 (2), p.184-197 [Peer Reviewed Journal]The Author(s) 2010 ;Copyright SAGE PUBLICATIONS, INC. May 2010 ;ISSN: 1094-6705 ;EISSN: 1552-7379 ;DOI: 10.1177/1094670510361519
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