Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance
Journal of occupational and organizational psychology, 2019-06, Vol.92 (2), p.255-280 [Peer Reviewed Journal]2018 The Authors. Journal of Occupational and Organizational Psychology published by John Wiley & Sons Ltd on behalf of British Psychological Society ;Copyright © 2019 The British Psychological Society ;ISSN: 0963-1798 ;EISSN: 2044-8325 ;DOI: 10.1111/joop.12247
Digital Resources/Online E-Resources
|
||||
 |
INSPIRE LIBRARY - TON DUC THANG UNIVERSITY |  |
(84-028) 37 755 057 | Feedback |
| 19 Nguyen Huu Tho St. Dist.7, HCM |  |
thuvien@tdtu.edu.vn | ||