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What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study

Lecture notes in computer science, 2018 [Peer Reviewed Journal]

info:eu-repo/semantics/openAccess ;ISSN: 0302-9743 ;EISSN: 1611-3349 ;DOI: 10.1007/978-3-030-01437-7_16

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