Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance
Journal of applied psychology, 2012-05, Vol.97 (3), p.651 [Peer Reviewed Journal](PsycINFO Database Record (c) 2012 APA, all rights reserved). ;EISSN: 1939-1854 ;DOI: 10.1037/a0026736 ;PMID: 22229692
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