The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry
International journal of contemporary hospitality management, 2016-01, Vol.28 (9), p.1992-2012 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-03-2015-0128
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