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Scaling Automation: Two Proven Paths to Success

MIT Sloan management review, 2024-02, p.1-8 [Peer Reviewed Journal]

Copyright Massachusetts Institute of Technology, Cambridge, MA Feb 2024 ;EISSN: 1532-8937

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  • Title:
    Scaling Automation: Two Proven Paths to Success
  • Author: Armstrong, Ben ; Berkowitz, Benjamin
  • Subjects: Automation ; Cost control ; Efficiency ; Employees ; Hospital systems ; Leadership ; Software ; Teams ; Workers
  • Is Part Of: MIT Sloan management review, 2024-02, p.1-8
  • Description: In 2018, the finance department of the Mass General Brigham hospital system in Boston was facing a worsening bottleneck in keeping track of the providers in its network. Front-line employees needed to gather up-to-date information on an increasing number of health care providers, but the process was slow and inefficient, requiring three separate hospital administrators to manually collect, aggregate, and export data through a mind-numbing series of clicks. The scorecards work similarly at each hospital system: A business team identifies a process that seems like a good candidate for automation, fills out the scorecard summarizing the costs and benefits, and sends it to a steering committee of executives for approval. 2 At Mass General Brigham, business team members responsible for managing complex processes, in partnership with the intelligent automation team responsible for the technology, fill out the scorecard and rate tasks on a scale of 1 to 5, based on 11 factors, to determine their suitability for automation and the level of effort that would be required.
  • Publisher: Cambridge: Massachusetts Institute of Technology, Cambridge, MA
  • Language: English
  • Identifier: EISSN: 1532-8937
  • Source: AUTh Library subscriptions: ProQuest Central
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