Consumer complaint behaviour of Asians and non‐Asians about hotel services: An empirical analysis
European journal of marketing, 2007-01, Vol.41 (11/12), p.1375-1391 [Peer Reviewed Journal]Copyright Emerald Group Publishing Limited 2007 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090560710821224
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