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INTERNAL BUSINESS CONTROL OF SERVICE QUALITY COSTS: MANAGERIAL ASPECT

Aktualʹni problemy ekonomiky, 2015-03 (165), p.365 [Peer Reviewed Journal]

Copyright Natsional'na Akademiya Upravlinnya / National Academy of Management 2015 ;ISSN: 1993-6788

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  • Title:
    INTERNAL BUSINESS CONTROL OF SERVICE QUALITY COSTS: MANAGERIAL ASPECT
  • Author: Gritsenko, Olena I ; Skorba, Oleg A
  • Subjects: Cost control ; Internal controls ; Quality of service ; Studies
  • Is Part Of: Aktualʹni problemy ekonomiky, 2015-03 (165), p.365
  • Description: The article considers scientific and methodological framework for internal control of service quality costs. The key factors affecting the volume of expenditures on service quality are defined. Separate methods of control and cost management for the use in trade and intermediary activities are identified.
  • Publisher: Kiev: Natsional'na Akademiya Upravlinnya / National Academy of Management
  • Language: Russian
  • Identifier: ISSN: 1993-6788
  • Source: AUTh Library subscriptions: ProQuest Central
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