Asymmetric and Nonlinear Impact of Attribute-Level Performance on Overall Customer Satisfaction in the Context of Car Servicing of Four European Automotive Brands in Slovenia
Organizacija, 2012-03, Vol.45 (2), p.75-86 [Peer Reviewed Journal]Copyright Versita Mar 2012 ;ISSN: 1318-5454 ;EISSN: 1581-1832 ;DOI: 10.2478/v10051-012-0008-2
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