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Antecedents and Outcomes of Service Recovery Satisfaction in Telecommunications in Croatia Along with the Role of Image and Perceived Switching Costs

Ekonomska istraživanja, 2012-01, Vol.25 (4), p.1051-1066

2012 Economic Research 2012 ;Copyright Sveuciliste Jurja Dobrile u Puli, Odjel za Ekonomiju i Turizam "Dr. Mijo Mirkovic" Dec 2012 ;ISSN: 1331-677X ;EISSN: 1848-9664 ;DOI: 10.1080/1331677X.2012.11517547

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