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Measuring the Benefits of ICTs in Social Enterprises: An Exploratory Study

BBR Brazilian business review (Portuguese ed.), 2021-05, Vol.18 (3), p.317-333

COPYRIGHT 2021 Fucape Business School/ Brazilian Business Review ;2021. This work is published under https://creativecommons.org/licenses/by/4.0/ (the“License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;This work is licensed under a Creative Commons Attribution 4.0 International License. ;ISSN: 1808-2386 ;ISSN: 1807-734X ;EISSN: 1808-2386 ;EISSN: 1807-734X ;DOI: 10.15728/bbr.2021.18.3.5

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  • Title:
    Measuring the Benefits of ICTs in Social Enterprises: An Exploratory Study
  • Author: Okano, Marcelo ; Langhi, Celi ; Ribeiro, Rosinei Batista
  • Subjects: Business metrics ; Case studies ; Communications technology ; Cooperatives ; Corporate profits ; indicators for social mission ; information and communication technologies ; Low income groups ; MANAGEMENT ; Multinational corporations ; social enterprises ; Social impact
  • Is Part Of: BBR Brazilian business review (Portuguese ed.), 2021-05, Vol.18 (3), p.317-333
  • Description: The study presented in this article aims to identify what are, in fact, the social missions of companies called "social companies", and what are the benefits obtained from the use of ICTs by these companies. The research methods employed were bibliographic research and case study. The bibliographic research was elaborated from a systematic analysis and the use of a theoretical framework related to performance indicators, as proposed by Hutchinson and Molla (2009). The case study was carried out based on four social companies, with which observations were made in loco, application of interviews and analysis of the respective websites. The results indicated that the social mission of this type of company can be explained by the use of six indicators: access to markets, income generation, employment opportunities, social training, strengthening of relations with the sponsor and social outsourcing; and that these indicators require the use of ICTs to be developed. It is concluded that, if at least one of the indicators is present in these companies, ICTs can bring some kind of benefit.
  • Publisher: Vitória: Fucape Business School/ Brazilian Business Review
  • Language: English;Portuguese
  • Identifier: ISSN: 1808-2386
    ISSN: 1807-734X
    EISSN: 1808-2386
    EISSN: 1807-734X
    DOI: 10.15728/bbr.2021.18.3.5
  • Source: SciELO
    DOAJ Directory of Open Access Journals
    Alma/SFX Local Collection
    ProQuest Central
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