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Predicting Exit, Voice, Loyalty, and Neglect

Administrative Science Quarterly, 1989-12, Vol.34 (4), p.521-539 [Peer Reviewed Journal]

Copyright 1989 Cornell University ;Copyright Cornell University, Graduate School of Business and Public Administration Dec 1989 ;ISSN: 0001-8392 ;EISSN: 1930-3815 ;DOI: 10.2307/2393565 ;CODEN: ASCQAG

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Title:
Predicting Exit, Voice, Loyalty, and Neglect
Author: Withey, Michael J. ; Cooper, William H.
Subjects: Accounting firms ; Administration ; Behavior Patterns ; Coping ; Cost control ; Cost efficiency ; Economic costs ; Employee Attitudes ; Employee complaints ; Employee turnover ; Employees ; Employment ; Employment interviews ; Job Satisfaction ; Locus of control ; Longitudinal Studies ; Loyalty ; Modeling ; Organization Theory ; Organizational structure ; Organizational Theories ; Problems ; Questionnaires ; Regression analysis ; Social research ; Studies ; Sunk costs ; Variable costs ; Variables ; Voice control
Is Part Of: Administrative Science Quarterly, 1989-12, Vol.34 (4), p.521-539
Description: This paper reports the results of two longitudinal studies we conducted to find out when dissatisfied employees will respond to their dissatisfaction with exit, voice, loyalty, or neglect. We found consistent evidence that exiters were affected by the costs and the efficacy of their responses as well as the attractiveness of their employing organization. Loyalists were primarily affected by the efficacy of their responses, although, unexpectedly, loyalty resembled entrapment in the organization more than it did supportive allegiance to the organization. Neglecters were primarily affected by the costs and the efficacy of their responses, and voicers were very difficult to predict. We conclude by arguing that we need a much better understanding of voice and loyalty in order to predict better how employees will respond to dissatisfaction.
Publisher: Ithaca, N.Y: Cornell University Samuel Curtis Johnson Graduate School of Management
Language: English
Identifier: ISSN: 0001-8392
EISSN: 1930-3815
DOI: 10.2307/2393565
CODEN: ASCQAG
Source: ProQuest One Psychology
Education Resources Information Center (ERIC)
ProQuest Central

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Predicting Exit, Voice, Loyalty, and Neglect

Copyright 1989 Cornell University ;Copyright Cornell University, Graduate School of Business and Public Administration Dec 1989 ;ISSN: 0001-8392 ;EISSN: 1930-3815 ;DOI: 10.2307/2393565 ;CODEN: ASCQAG

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