Customer Satisfaction in Services Marketing : An Analysis of the Antecedents of Satisfaction and the Linkage with Service Quality
Proceedings of the 1997 World Marketing Congress, p.190-191Academy of Marketing Science 2015 ;ISSN: 2363-6165 ;ISBN: 9783319173191 ;ISBN: 3319173197 ;EISSN: 2363-6173 ;EISBN: 9783319173207 ;EISBN: 3319173200 ;DOI: 10.1007/978-3-319-17320-7_47
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