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Factors Affecting the Growth of E-Shopping over the COVID-19 Era in Hanoi, Vietnam

Sustainability, 2021-01, Vol.13 (16), p.9205 [Peer Reviewed Journal]

2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;Attribution ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su13169205

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  • Title:
    Factors Affecting the Growth of E-Shopping over the COVID-19 Era in Hanoi, Vietnam
  • Author: Nguyen, Minh Hieu ; Armoogum, Jimmy ; Nguyen Thi, Binh
  • Subjects: Coronaviruses ; COVID-19 ; Delivery services ; Developing countries ; Disease control ; Electronic commerce ; Electronics ; Environment and Society ; Environmental Sciences ; Females ; Food ; Internet ; LDCs ; Medical equipment ; Motorcycles ; Older people ; Purchasing ; Shopping ; Sustainability ; Viral diseases
  • Is Part Of: Sustainability, 2021-01, Vol.13 (16), p.9205
  • Description: In response to insufficient understanding of the determinants of change in e-shopping behaviors during the COVID-19 pandemic in developing countries, this paper used the data from 355 respondents, collected in Hanoi during the social distancing period (April 2020), to explore the factors associated with shopping online more frequently (i.e., representing the growth of e-shopping) for five product types (food, medical products, clothing, electronics, and books) in Hanoi, Vietnam. The results showed that nearly 80% of the respondents engaged in e-shopping more frequently than they did before the outbreak of COVID-19. As regards shopping online more frequently in general (i.e., for at least one product type), females were more likely to do so. In-store shopping enjoyment and a decrease in income were a facilitator and a deterrent, respectively. Regarding specific product types, completely working from home had a positive association with more frequent e-purchasing for electronics. Fear of disease encouraged higher frequencies of e-shopping for food and medical products. Notably, the shortage of physical supply was not a determinant of buying any product type online more frequently. As for the implications of our findings, supporting and encouraging low-income shoppers, older persons, and females to engage in e-shopping is necessary to limit the detrimental effects of the pandemic on their lives. The growth of internet purchasing expresses a need to manage the development of urban delivery services, to limit the uncontrolled proliferation of motorcycles. E-shopping requires delivery to complete the online-to-offline process; therefore, protecting the health of delivery drivers to ensure the safety of the whole online shopping process would be necessary.
  • Publisher: Basel: MDPI AG
  • Language: English
  • Identifier: ISSN: 2071-1050
    EISSN: 2071-1050
    DOI: 10.3390/su13169205
  • Source: Geneva Foundation Free Medical Journals at publisher websites
    Hyper Article en Ligne (HAL) (Open Access)
    Coronavirus Research Database
    ROAD: Directory of Open Access Scholarly Resources
    ProQuest Central

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