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Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities

Public administration review, 2020-11, Vol.80 (6), p.946-961 [Peer Reviewed Journal]

2020 The Authors. Public Administration Review published by Wiley Periodicals LLC. on behalf of The American Society for Public Administration. ;2020. This article is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0033-3352 ;EISSN: 1540-6210 ;DOI: 10.1111/puar.13286

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  • Title:
    Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities
  • Author: Vogl, Thomas M. ; Seidelin, Cathrine ; Ganesh, Bharath ; Bright, Jonathan
  • Subjects: Administrators ; Algorithms ; Artificial intelligence ; Bureaucracy ; Change agents ; Intelligence ; Local authorities ; Local government ; Public administration ; Public sector ; Public services ; Technology ; Work
  • Is Part Of: Public administration review, 2020-11, Vol.80 (6), p.946-961
  • Description: In recent years, local authorities in the UK have begun to adopt a variety of “smart” technological changes to enhance service delivery. These changes are having profound impacts on the structure of public administration. Focusing on the particular case of artificial intelligence, specifically autonomous agents and predictive analytics, a combination of desk research, a survey questionnaire, and interviews were used to better understand the extent and nature of these changes in local government. Findings suggest that local authorities are beginning to adopt smart technologies and that these technologies are having an unanticipated impact on how public administrators and computational algorithms become imbricated in the delivery of public services. This imbrication is described as algorithmic bureaucracy, and it provides a framework within which to explore how these technologies transform both the socio‐technical relationship between workers and their tools, as well as the ways that work is organized in the public sector.
  • Publisher: Hoboken, USA: Wiley Subscription Services, Inc
  • Language: English
  • Identifier: ISSN: 0033-3352
    EISSN: 1540-6210
    DOI: 10.1111/puar.13286
  • Source: Wiley Blackwell Open Access Titles
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