The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators
Information systems and e-business management, 2012-12, Vol.10 (4), p.549-570 [Peer Reviewed Journal]Springer-Verlag 2011 ;Springer-Verlag Berlin Heidelberg 2012 ;ISSN: 1617-9846 ;EISSN: 1617-9854 ;DOI: 10.1007/s10257-011-0181-5
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