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Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams

Journal of international business studies, 2014-06, Vol.45 (5), p.536-561 [Peer Reviewed Journal]

Copyright © 2014 Academy of International Business ;Academy of International Business 2013 ;Academy of International Business 2014 ;ISSN: 0047-2506 ;EISSN: 1478-6990 ;DOI: 10.1057/jibs.2013.62

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Title:
Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams
Author: Hinds, Pamela J ; Neeley, Tsedal B ; Cramton, Catherine Durnell
Subjects: Business and Management ; Business communications ; Business Strategy/Leadership ; Business studies ; Code switching ; Collaboration ; Demography ; Emotional expression ; Emotions ; Empathy ; Geodetic position ; Group analysis ; Group dynamics ; Identity ; International Business ; International organizations ; Language ; Language fluency ; Lightning ; Lingua franca ; Management ; Multiculturalism & pluralism ; Multinational corporations ; Multinational enterprises ; Observational research ; Organization ; Power ; Public relations ; Saliency ; Software ; Software industry ; Studies ; Teams ; Theory ; U.S.A ; Western Europe
Is Part Of: Journal of international business studies, 2014-06, Vol.45 (5), p.536-561
Description: Based on an ethnographic study comprising interviews with and observations of 96 globally distributed members of six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs them dynamic common in global teams. Faultlines, formed along the dimensions of asymmetries in lingua franca fluency, location, and nationality of team members, were associated with subgrouping in some but not all of the teams. Our findings suggest that divisive subgroup dynamics occurred only in teams that also suffered from power contests, suggesting that power contests activate otherwise dormant faultlines. Our findings extend theory on subgroup dynamics in global teams by adding language as a potential faultline dimension, showing how power struggles activated faultlines and were, in turn, reinforced by them and documenting the emotion-regulation processes triggered by subgrouping and enacted through language-related choices and behaviors.
Publisher: London: Palgrave Macmillan
Language: English
Identifier: ISSN: 0047-2506
EISSN: 1478-6990
DOI: 10.1057/jibs.2013.62
Source: ProQuest Central

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Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams

Copyright © 2014 Academy of International Business ;Academy of International Business 2013 ;Academy of International Business 2014 ;ISSN: 0047-2506 ;EISSN: 1478-6990 ;DOI: 10.1057/jibs.2013.62

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