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Key Factors in Learners' Satisfaction with the E-Learning System at the University of Dar es Salaam, Tanzania

Australasian Journal of Educational Technology, 2018-01, Vol.34 (4), p.107 [Peer Reviewed Journal]

ISSN: 1449-5554 ;ISSN: 1449-3098 ;EISSN: 1449-5554 ;DOI: 10.14742/ajet.2993

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  • Title:
    Key Factors in Learners' Satisfaction with the E-Learning System at the University of Dar es Salaam, Tanzania
  • Author: Mtebe, Joel S ; Raphael, Christina
  • Subjects: College Students ; Educational Quality ; Electronic Learning ; Foreign Countries ; Integrated Learning Systems ; Predictor Variables ; Student Satisfaction ; Teacher Effectiveness
  • Is Part Of: Australasian Journal of Educational Technology, 2018-01, Vol.34 (4), p.107
  • Description: This study aimed to identify key factors that have an influence on learners' satisfaction with the e-learning system at the University of Dar es Salaam, Tanzania, using a modified, updated DeLone and McLean (D&M) (2003) model. The research model was tested against regression analysis using a sample of 153 enrolled students. The study found that system quality, instructor quality, and service quality had a significant positive effect on learners' satisfaction, with service quality being the strongest predictor. However, course quality was found to have no significant effect on learners' satisfaction with the e-learning system. The findings from this study will help institutions that are planning or implementing e-learning systems to enhance learners' satisfaction and, consequently, increase systems success. The implications of these findings are discussed.
  • Publisher: Australasian Society for Computers in Learning in Tertiary Education
  • Language: English
  • Identifier: ISSN: 1449-5554
    ISSN: 1449-3098
    EISSN: 1449-5554
    DOI: 10.14742/ajet.2993
  • Source: Education Resources Information Center (ERIC)
    DOAJ Directory of Open Access Journals
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