Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
International journal of bank marketing, 2021-03, Vol.39 (2), p.294-311 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-02-2020-0056
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