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Performance in Public Organizations: Clarifying the Conceptual Space

Public administration review, 2016-11, Vol.76 (6), p.852-862 [Peer Reviewed Journal]

2016 American Society for Public Administration ;2016 by The American Society for Public Administration ;ISSN: 0033-3352 ;EISSN: 1540-6210 ;DOI: 10.1111/puar.12578 ;CODEN: PBARBM

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  • Title:
    Performance in Public Organizations: Clarifying the Conceptual Space
  • Author: Andersen, Lotte Bøgh ; Boesen, Andreas ; Pedersen, Lene Holm
  • Subjects: Bureaucracy ; Criteria ; Public administration ; SYMPOSIUM: Next Steps for Public Administration in Theory and Practice: Looking Backward and Moving Forward
  • Is Part Of: Public administration review, 2016-11, Vol.76 (6), p.852-862
  • Description: Performance in public organizations is a key concept that requires clarification. Based on a conceptual review of research published in 10 public administration journals, this article proposes six distinctions to describe the systematic differences in performance criteria: From which stakeholder's perspective is performance being assessed? Are the criteria formal or informal? Are the criteria subjective? Which process focus and product focus do they have, if any? What is the unit of analysis? Based on these distinctions, the performance criteria of existing studies used in an empirical review of management and performance are classified. The results illustrate how a systematization of the conceptual space of performance in public organizations can help researchers select what to study and what to leave out with greater accuracy while also bringing greater clarity to public debates about performance.
  • Publisher: Hoboken, USA: Wiley Subscription Services, Inc
  • Language: English
  • Identifier: ISSN: 0033-3352
    EISSN: 1540-6210
    DOI: 10.1111/puar.12578
    CODEN: PBARBM
  • Source: Alma/SFX Local Collection
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