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Impact of the usage of social media in the workplace on team and employee performance

IDEAS Working Paper Series from RePEc, 2019-12 [Peer Reviewed Journal]

2019. Notwithstanding the ProQuest Terms and conditions, you may use this content in accordance with the associated terms available at https://research.stlouisfed.org/research_terms.html . ;Attribution - NonCommercial ;ISSN: 0378-7206 ;EISSN: 1872-7530 ;DOI: 10.1016/j.im.2019.04.003

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  • Title:
    Impact of the usage of social media in the workplace on team and employee performance
  • Author: Song, Qi ; Wang, Yi ; Chen, Yang ; Benitez, Jose ; Hu, Jiang
  • Subjects: Business administration ; Computer Science ; Humanities and Social Sciences ; Social and Information Networks ; Social networks ; Socialization
  • Is Part Of: IDEAS Working Paper Series from RePEc, 2019-12
  • Description: How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
  • Publisher: St. Louis: Federal Reserve Bank of St Louis
  • Language: English
  • Identifier: ISSN: 0378-7206
    EISSN: 1872-7530
    DOI: 10.1016/j.im.2019.04.003
  • Source: Hyper Article en Ligne (HAL) (Open Access)
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