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Are pictures worth a thousand room nights? Success factors for hotel web site design

Journal of hospitality and tourism technology, 2010-03, Vol.1 (1), p.30-49

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 1757-9880 ;EISSN: 1757-9899 ;DOI: 10.1108/17579881011023007

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  • Title:
    Are pictures worth a thousand room nights? Success factors for hotel web site design
  • Author: Bender Stringam, Betsy ; Gerdes, John
  • Subjects: Advertising ; Bandwidths ; Brand loyalty ; Capital costs ; Competitive advantage ; Consumer behavior ; Consumers ; Distribution channels ; Electronic commerce ; Hotels ; Hotels & motels ; Internet ; Perceptions ; Promotional methods ; Statistical analysis ; Studies ; Success ; Travel ; User satisfaction ; Web site design
  • Is Part Of: Journal of hospitality and tourism technology, 2010-03, Vol.1 (1), p.30-49
  • Description: Purpose - Consumers as well as hotel web sites are evolving, changing the requirements and expectations for online hotel room reservations. Building on previous research, the purpose of this paper is to explore hotel web site design's influence on site appeal and likelihood to purchase.Design methodology approach - The methodology incorporates both qualitative and quantitative methods. College-age participants visited hotel web sites detailing their impressions. Using a grounded theory-based approach and regression analysis, web design factors are identified and assessed.Findings - The paper finds a preference for enhanced graphical web site design. This finding contradicts prior studies. The paper also finds continued importance in: ease of use, brand loyalty site content, and site aesthetics.Research limitations implications - This paper uses a combination of qualitative and quantitative data. The coding of qualitative data can be affected by researcher bias. This paper also suffers from an age and geographic population bias. While this paper suggests that certain factors influence the likelihood to purchase, more extensive definition of these factors is needed. In addition, several factors, which were important in previous studies, have incongruous findings in this paper and need further examination.Practical implications - The results give direction to the design of effective hotel web sites.Originality value - Rapidly evolving internet technologies and consumer behavior generate a need for ongoing research to consumer behavior. A study with valid insight and information completed previously may not accurately reflect today's internet hotel market. The findings are significant: they suggest there has been a shift in consumer preferences.
  • Publisher: Bingley: Emerald Group Publishing Limited
  • Language: English
  • Identifier: ISSN: 1757-9880
    EISSN: 1757-9899
    DOI: 10.1108/17579881011023007
  • Source: Alma/SFX Local Collection
    ProQuest Central
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