Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction
International journal of service industry management, 2017-01, Vol.28 (2), p.284-304 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 1757-5818 ;ISSN: 1757-5826 ;EISSN: 1757-5826 ;EISSN: 1758-6704 ;DOI: 10.1108/JOSM-11-2015-0372
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