Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?
The Journal of services marketing, 2009-07, Vol.23 (5), p.351-362 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2009 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876040910973459
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