skip to main content
Language:
Search Limited to: Search Limited to: Resource type Show Results with: Show Results with: Search type Index

I CAN’T GET NO SATISFACTION: EXPLORING INDONESIAN GUESTS’ SATISFACTION AND SERVICE QUALITY IN SOUTH AFRICAN HOTELS

Geo Journal of Tourism and Geosites, 2022, Vol.42 (2 supplement), p.647-656 [Peer Reviewed Journal]

2022. This work is published under https://creativecommons.org/licenses/by-nc-nd/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2065-1198 ;ISSN: 2065-0817 ;EISSN: 2065-1198 ;EISSN: 2065-0817 ;DOI: 10.30892/gtg.422spl02-873

Full text available

Citations Cited by
  • Title:
    I CAN’T GET NO SATISFACTION: EXPLORING INDONESIAN GUESTS’ SATISFACTION AND SERVICE QUALITY IN SOUTH AFRICAN HOTELS
  • Author: HAERUDDIN, M. Ikhwan Maulana ; MPEHLE, Zwelibanzi ; MUHIBAH, Muhibah ; DIPOATMODJO, Tenri S.P. ; NATSIR, Uhud Darmawan
  • Subjects: Competition ; Competitiveness ; Consumers ; consumer’s behaviour ; consumer’s satisfaction ; COVID-19 ; Festivals ; hospitality ; Hotels & motels ; Pandemics ; Perceptions ; Quality of service ; service quality ; Tourism
  • Is Part Of: Geo Journal of Tourism and Geosites, 2022, Vol.42 (2 supplement), p.647-656
  • Description: This study aims to determine whether the dimensions of service quality affect the satisfaction of Indonesian tourists who visit South Africa and use hotel services, as well as to analyse the most dominant factors in influencing Indonesian tourists' satisfaction toward hotels’ service in South Africa. The population in this study were Indonesian tourists who had just returned from South Africa and used hotel accommodations. Samples were obtained randomly at the Soekarno Hatta International Arrival Terminal, Tangerang, Indonesia in 2019 before the Covid-19 pandemic. The sample was taken around 100 respondents by using non-probability sampling approach with the accidental sampling method. It is discovered that Indonesian guests are pleased with the service quality of the hotels during their stay in South Africa and that the Indonesia guest’s revisit intention quite high. Also, it is suggested that the hotel managements in South Africa need to maintain the elements that have been rated satisfactory by Indonesian guests and need to improve the things that are still lacking. This study contributes an empirical basis in strategic aspect for managing foreign tourists/hotel guests’ satisfaction from abroad perspective.
  • Publisher: Oradea: University of Oradea, Department of Geography, Tourism and Territorial Planning
  • Language: English
  • Identifier: ISSN: 2065-1198
    ISSN: 2065-0817
    EISSN: 2065-1198
    EISSN: 2065-0817
    DOI: 10.30892/gtg.422spl02-873
  • Source: Coronavirus Research Database
    ROAD: Directory of Open Access Scholarly Resources
    ProQuest Central
    DOAJ Directory of Open Access Journals
Back to results list
INSPIRE LIBRARY - TON DUC THANG UNIVERSITY (84-028) 37 755 057 Feedback
19 Nguyen Huu Tho St. Dist.7, HCM thuvien@tdtu.edu.vn

Copyright © 2017 INSPIRE LIBRARY - TON DUC THANG UNIVERSITY

Searching Remote Databases, Please Wait